Intermediate Help Desk Specialist

Job Details

Intermediate Help Desk Specialist

Ottawa, Ontario




Job Description

Region: National Capital Region

Employment Type: Contract

Security Clearance: Enhanced Reliability

Language Requirements: English

Job Reference Number: 37505-EW


Project Description:

ADGA delivers strategic insight, world-class technology and service excellence in Defence, Security and Enterprise Computing to clients in the Federal Government, other levels of government and in the private sector. In a world driven by convergence, ADGA provides the expertise and innovation that organizations need to remain secure, efficient and productive. This rests on an outstanding track record built since 1967, safeguarding some of Canada’s most critical assets. Headquartered in Ottawa, with offices across Canada, ADGA is a privately owned Canadian company that employs more than 800 employees, technical consultants and subject matter experts.

We are guided by a set of ethical values of Respect, Loyalty and Trust and a commitment to excellence, which define us and guide our organizational conduct.

We are currently looking for an Intermediate Help Desk Specialist for one of our opportunities in the National Capital Region.



  • Identifying and resolving workstation related hardware and software issues within the organization by providing end user support.
  • Interfacing with clients via emails, telephone or in person for the purpose of completing or scheduling IT work in the NCR.
  • Demonstrating dependability, client focus and excellent interpersonal as well as conducting themselves in a professional manner and having respect for diversity.
  • Complete helpdesk tickets related to IT issues such as hardware issues, monitor issues etc. in the NCR either remotely or onsite;


Requirements (experience/skills/clearance):

  • Must have a minimum of six years’ experience in providing technical support, analyzing and solving problems with the use of computers and software;
  • Must have an Information Technology Infrastructure Library (ITIL) Essentials certification.
  • Must have three years’ experience in developing and implementing procedure manuals and documentation for helpdesk use;
  • Must have a minimum of 5 years experience in training and mentoring.
  • Must have experience in network administration, account creation and management in a Microsoft environment.
  • Must have experience working with a Federal Government organization.




 Other Requirements:

  • Must have a valid Government of Canada Enhanced Reliability security clearance.




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ADGA Group Consultants Inc. has policies and procedures in place to support its employees with accommodation requirements throughout the organization.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If accommodation is required, it is requested that you contact ADGA’s Accessibility Officer.



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